Frequently Asked Questions

Penny is a wellness tracking companion app designed to help you document and understand patterns in your pelvic health experiences. Penny is NOT a medical device. We don't diagnose conditions, provide medical advice, or recommend treatments. Think of Penny as a smart journal that helps you communicate more effectively with your healthcare team.

Penny is specifically designed for people managing:

• Interstitial Cystitis (IC) / Bladder Pain Syndrome (BPS)
• Endometriosis
• Polycystic Ovary Syndrome (PCOS)
• Pelvic Floor Dysfunction
• Overactive Bladder (OAB)
• Chronic Pelvic Pain

We understand these conditions often overlap and interact, so Penny's tracking is comprehensive across multiple body systems.

Episodes are Penny's signature feature—complete chronological stories of difficult days, not just disconnected data points.

When you're having a tough day, start an Episode to capture everything: what might have contributed beforehand, what's happening during, and what helps. Instead of your provider seeing "Tuesday: bathroom event, Friday: pain level 4," they see a complete case study: "Monday Episode: 12 bathroom events between 2-8pm, urgency increased after lunch, heating pad helped, managed to rest."

This gives providers the full context they need to understand patterns and make informed recommendations.

Penny is built specifically for the complexity of pelvic health conditions:

• Episodes feature: Complete stories of difficult days, not disconnected logs
• Clinical gold standard tracking: Bathroom diary with day/night breakdown that doctors actually request
• Multi-system tracking: Bathroom, wellness, sleep, energy—all in one place
• Provider-ready reports: Professional format doctors can quickly review
• Brain fog-friendly: Button grids (not sliders), auto-timestamps, optional fields
• Privacy-first: Bank-level encryption, you own 100% of your data

Most trackers ask you to log symptoms. Penny helps you document complete experiences your provider can actually use.

Absolutely. Your privacy is our top priority:

• Bank-level encryption (AES-256) protects all your data
• You own your data 100% — we never sell it
• Export your complete history anytime
• Delete your account and all data with one click
• No third-party data sharing without your explicit consent

We treat your health information with the security and respect it deserves.

Being a beta tester means you'll:

• Get early access before public launch
• Use Penny completely free during the entire beta period
• Help shape features and improvements with your feedback
• Be part of a supportive community of fellow testers
• Have direct access to our team for support

Beta also means you might encounter occasional bugs or features in development, but we're committed to quick fixes and transparent communication.

No. Penny is for anyone experiencing pelvic health concerns, whether you:

• Have a formal diagnosis
• Are seeking diagnosis
• Are managing experiences without diagnosis
• Are exploring patterns before seeing a provider

You don't need a doctor's referral or medical confirmation to start tracking with Penny.

Yes! Our reports are designed with provider input to present information in formats they're trained to use:

• Clinical-style formatting
• Objective observation data (not subjective interpretations)
• Customizable date ranges
• Professional presentation
• Easy-to-scan summary sections

Beta testers report that providers appreciate the organized, comprehensive data Penny provides.

Penny is designed for real life:

• Bathroom event: 10-15 seconds (auto-timestamp, button grids)
• Wellness check-in: 1-2 minutes (optional daily check)
• Quick note: 30 seconds
• Episode documentation: Varies (you choose what to capture)

Track as much or as little as is helpful for you. Auto-timestamps and optional fields mean you can log quickly even during brain fog.

While Penny doesn't diagnose, it helps you document your experiences comprehensively so you can present clear patterns to your healthcare provider. Many people seeking diagnosis find that having organized data makes appointment conversations more productive and helps providers see patterns they might otherwise miss.

Yes! Penny is specifically designed for IC/BPS patterns:

• Bathroom diary with urgency and frequency tracking
• Day/night breakdown (critical for IC assessment)
• Episodes feature to document complete stories of difficult days with full context
• Wellness tracking to understand what might contribute to difficult days
• Notes to capture patterns you notice

Instead of scattered notes, you can document the complete story: what happened before, during, and after. (We use "Episodes" and "difficult days" rather than medical terms—Penny is a wellness tool, not a medical device.)